We strive to ensure that our clients are 100% happy with their purchase, but irrespective of that, we cannot deny the reality of things, there maybe times things might go wrong. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you may attempt to resolve issues with our support staff, we want to make things right.
Things we consider for a full refund
- Package was intercepted by custom after being insured
- Good/item don’t meet your requirement or satisfaction.
- Package got damage during transportation after being insured.
- Delay in shipment or not delivered after 10 days of payment.
Although we’d love to know where things went wrong, or how we can improve, make sure your case falls within the refund Category listed above for a full, no-questions-asked, refund within 10 days of your date of purchase.
Please include your proof of payment so we can issue a refund as quickly as possible. Also note that we make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund.
NB: You shall be refunded same way you paid for your goods